A failed server, a dead drive with no backup, a deadline that won't move — when data loss stops you in your tracks, we put the job first. Priority diagnostics, often same-day, and a clear plan from the outset, all handled in-house.
Urgent jobs go straight to the front of the bench, and we keep you posted at every stage.
When downtime is costing you money, or a deadline is bearing down, the job moves to priority handling. These are the cases we fast-track most often.
A server, RAID array or NAS has gone down and the business can't function — orders, accounts, and client or patient records all out of reach.
A failed drive holds the only copy of files you need right now — a project, a submission, a deadline that can't move.
Clicking, dropping out or failing again and again — every hour it stays powered up risks turning a recoverable drive into a lost cause.
Recovery software, a re-seated array, or a RAID rebuild left half-done has made things worse, and you need someone to take over before anything else goes.
The same careful, no-fix-no-fee process we give every recovery — simply moved to the front of the queue.
Call during office hours, or use the contact form outside them. We'll explain how to get the device to us safely, and warn you what not to do in the meantime.
Your device goes directly onto the bench. We establish what's failed, what can be saved and what it'll cost — typically on the day it arrives.
Once you approve the fixed quote, the recovery jumps the queue. For business-critical RAID and servers we work to the tightest timeline the job will allow.
You'll have a straight timeline from the start and updates throughout, so you can plan around it without second-guessing.
The first few minutes count. A handful of simple steps protect your data — and a handful of common mistakes can put it beyond reach.
If a drive is clicking, grinding or dropping out, power it down. Running a failing drive on is what most often turns recoverable into lost.
If an array's gone down, record the bay order before pulling anything and keep the disks as a set — that ordering is what the rebuild depends on.
Tell us what happened before attempting anything else. A two-minute conversation can save both your data and a lot of cost.
The office runs Monday to Friday, 9am to 5:30pm. Beyond those hours you're still not stuck — drop us an email or fill the contact form and we'll come straight back with a way forward.
Email us whenever, with whatever's gone wrong. A quick reply follows, covering what happens next and how to send your device in safely.
Or complete the contact form on our site with a few details, and we'll come back to you quickly with a clear plan.
Whichever way you contact us, a recovery engineer answers — no automated queue — and your job is queued as a priority.
Priority handling doesn't carry a priority price. Emergency work runs on precisely the same fixed, written pricing that governs any other recovery, settled before chargeable work begins, with no fix, no fee on the majority of jobs. What you pay for is speed and focus — your job at the head of the bench and a tight, realistic timeline. The free diagnostic still comes first, so you'll know exactly what can be saved and what it costs before deciding. For the full picture, see our data recovery cost guide and pricing.
Post or drop in your device for a free diagnostic, with a note on what happened — an engineer reviews it and confirms your exact quote in writing before any work begins.
It begins with getting the device to us. Pack it well, add your contact details, and send it across — once the free diagnostic is done, we'll put your exact price in writing before any work starts.
Posting it? A tracked, insured service is best. Dropping it off instead? You’re welcome Monday–Friday, 9am–5:30pm — please still pack the device as above.
Prefer to know more about the service first? Give a little more detail about your issue on the form, and an engineer will look it over and send back a tailored quote.
We will get back to you soon. If it is urgent, call 028 9002 0144.
The questions we're asked most when the clock is running.
We're open Monday to Friday, 9am to 5:30pm; beyond that, send the contact form on our site and we'll respond quickly with a recovery plan. Emergency work is then fast-tracked the instant your device is with us.
When a failure is business-critical, we push the job straight to the head of the bench and try to finish the diagnostic the same day it lands, then hand you a clear plan, the likely outcome and a realistic timeline before any billable work starts.
Usually a server, RAID array or NAS that's dropped and is halting a business, a failed drive holding the sole copy of critical files, or a deadline that can't slip. If downtime is costing you money, it earns priority handling.
No — emergency work carries the same fixed, written pricing as any other recovery, agreed before work starts. You're paying for priority and turnaround, not a premium, and no fix, no fee still covers most jobs.
Halt the rebuild and shut the system down. A failed rebuild is the commonest cause of permanent loss. Take the drives out, label each with its bay order, and bring them to us. Get in touch and we'll walk you through it.
Phone during office hours, or use the contact form whenever. We'll fast-track your recovery and set out a clear plan from the start.