Answer a few quick questions about the faulty drive, SSD, card, USB stick or RAID array, and we'll give you the likely fault, the steps to take right now to protect your data, and a ballpark price there and then — no phone call required.
Built around the faults we come across most. Your answers never leave your browser — we only hear from you if you decide to get in touch.
We price by the type of device, not by how much data has gone astray. Every job opens with a free diagnostic and a written quote — and no fix, no fee on most jobs.
Every price is quoted before VAT. Multi-disk RAID arrays and RAID rebuilds can run higher — always confirmed in writing once the free diagnostic is done, ahead of any work.
Answer two quick questions for your likely fault, urgent safety advice, and a ballpark price on the spot.
Bring it to our Belfast premises, or send it to us insured with the printable shipping form. We carry out a free diagnostic and set your exact quote in writing.
Once you approve the quote, we recover your data and hand it back either on a new external drive or through a secure cloud download. No fix, no fee on most jobs.
Yes — the tool is entirely free, with no sign-up and no payment details. It runs wholly in your browser, so we only hear from you if you decide to get in touch. The in-house diagnostic on the device itself is free too.
It gives a reliable ballpark from your device type, which covers the great majority of recoveries. A handful of cases — a physically damaged memory card that needs chip-level work, say, or an intricate RAID rebuild — can run higher. We always confirm your exact price in writing once the free diagnostic is done, before any work starts.
On most jobs, if we can't recover your data there's no recovery fee to pay. Exactly what applies to your case is spelt out in your written quote, so nothing catches you out.
Box up your media, then either drop it in to our Belfast premises, open Monday to Friday 9am to 5:30pm, or send it fully insured by post. Print the shipping form above, complete your details, and slip it into the parcel with your name, address, phone number and email so we can log it in on arrival.
Switch it off at once and leave it off. Clicking or grinding nearly always means a physical head or motor fault, and each minute it stays on risks more damage. Use the diagnostic above for guidance specific to your case, or call 028 9002 0144 right away.
Yes. Every job is done in-house, and we treat all recoveries as confidential. We'll gladly sign an NDA for sensitive or commercial work on request.
Tell us what you've lost and we'll come back to you, usually within 30 minutes during the working day.
We will get back to you soon. If it is urgent, call 028 9002 0144.
Drop your device in, or post it with the shipping form, and we'll set your exact quote once the free diagnostic is done. Prefer to talk it over first? We're just a phone call away.