Simply answer a few short questions regarding the defective hard disk drive, solid state drive, memory card, USB stick or RAID array and we will advise you of probable cause for failure, what you should immediately do to prevent loss of data, and approximately how much it will cost to recover the lost data, no telephone calls required.
Based on the types of faults that occur regularly. Your answers never leave your browser; the only time you will ever have contact with us is when you choose to do so.
We charge based on the type of device, not on how much data has been lost. All jobs begin with a complimentary diagnostic and a written quote, and normally you only pay if we are able to restore your data.
Every cost excludes VAT. Depending on the number of disks involved (such as multi-disk RAID arrays) and/or whether you need a RAID rebuild, there may be an additional cost; again, all costs are confirmed in writing after the free diagnostic, prior to commencement of any work.
In less than two minutes answer two questions and receive the possible causes of your fault along with any urgent safety considerations, and a ballpark estimate of your repair costs.
Visit us in Belfast (appointment not required), or send your faulty device to us fully insured, using the printable shipping form. Our first step will be to conduct a complimentary diagnostic and provide you with a detailed written quote of the costs of restoring your data.
After you accept the quote, we extract your files and deliver them back to you on a brand-new external hard drive or securely via cloud. Generally, you will only be charged if we recover your files.
Yes, the utility is completely free: no registration; no payment information ever asked. The utility runs solely in your web browser so we do not receive any information about you unless you wish to contact us. And, as mentioned earlier, the in-house diagnostic test on your device itself is also at no charge.
This utility provides a reasonable estimate based upon your device type. Most recoveries fall within this range. There are some rare instances where additional costs may apply (e.g., physically damaged memory cards requiring chip level repair or complex RAID rebuilds etc.), but again, these prices are always confirmed in writing to you after the free diagnostic, prior to beginning any work.
In the majority of cases, if we cannot successfully recover your files, there is generally no charge for the recovery process. What specifically applies to your case is outlined in the written quotation provided to you prior to any work being performed, so you will know exactly how much you will owe when your files are recovered.
Once you have received your quote, pack up your media and either bring it to our office in Belfast, Monday to Friday 9am-5:30pm (no appointment necessary), or post it fully insured. Please print off the shipping form above, fill out all required fields, and include the completed form inside your package along with your name, address, telephone number and email so we may track it properly.
Turn it off immediately and don't turn it back on. Most of the time clicking or grinding is due to a mechanical failure of either the physical head or motor. The longer it stays turned on, the greater the risk of additional damage. Follow the diagnostic process outlined earlier to guide you through this issue or call 028 9002 0144 now.
Absolutely. All jobs are completed in house and every recovery is treated as completely confidential. If you require a non-disclosure agreement (NDA), we will happily provide one for particularly sensitive or commercial projects.
Just tell us what was lost and we will get back to you, usually within 30 minutes during office hours.
We will get back to you soon. If it is urgent, call 028 9002 0144.
First complete the online quotation, then send your unit in (drop-in service available, no appointment required), or send via post along with the shipping form, and we will confirm your exact price after completion of the complimentary diagnostic process. Would you rather discuss further before completing the quotation process? We're ready and waiting to take your call.